Shipping & Returns Policy

Shipping Policy

At Pandhal, we are committed to delivering fresh, high-quality products to our customers.

  • Orders are processed upon successful payment confirmation.
  • The earliest available delivery date is the next day from the date of order. Customers may also choose a future delivery date during checkout.
  • Delivery timelines may vary depending on the delivery location, product availability, weather conditions, and other unforeseen circumstances.
  • Delivery is available only to serviceable locations. Customers can check delivery availability by entering their PIN code during checkout.
  • Customers will receive order confirmation and delivery updates via email or WhatsApp, where applicable.
  • Applicable delivery charges will be displayed during checkout before payment.
  • Please ensure that the delivery address and contact details provided are accurate. Pandhal is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
  • If you experience any delivery-related issues, please contact our Customer Care team for assistance.

Returns Policy

As our products are freshly prepared and perishable, we do not accept returns once the order has been delivered.

However, refunds or replacements may be offered in the following cases:

  • Wrong product delivered.
  • Product damaged
  • Product missing from the order.
  • Quality issues reported immediately upon delivery.

To report an issue:

  • Contact our customer support within 2 hours of receiving the order.
  • Share your order number along with clear photographs of the product and packaging.
  • After verification, we will provide a suitable resolution, which may include a replacement, store credit, or refund, depending on the situation.
  • Refunds, if approved, will be processed to the original payment method within 5–7 business days.
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