Return & Exchange Policy

Return & Exchange Policy

At Pandhal, customer satisfaction is our priority. As our products are freshly prepared and perishable, we do not accept returns or exchanges once an order has been delivered.

However, a replacement or refund may be provided in the following cases:

  • The wrong product was delivered.
  • The product was damaged
  • The product was missing from the order.
  • The product has a verified quality issue.

To report an issue:

  • Please contact our Customer Support team within 2 hours of receiving your order.
  • Provide your order number along with clear photographs of the product and its packaging for verification.

Once the issue has been verified, Pandhal may, at its sole discretion, offer:

  • A replacement of the product.
  • A refund to the original payment method.
  • Store credit for future purchases.
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